Support
Help & Support
Questions, feedback, or trouble with the app? We’re a small team in NYC and we read every message. The fastest way to reach us is email.
Contact us
Email hello@spottrove.com and we’ll get back to you, usually within 1–2 business days. To help us help you faster, include your device model, your iOS or Android version, and a short description of what happened.
Frequently asked questions
Which areas does SpotTrove cover?
All five boroughs of New York City today. If you see “No parking data here,” you’re outside our current coverage area — we’re working on expanding to more cities.
What do the map colors mean?
Green means it’s legal to park right now, amber means legal-but-changing-soon, red means no parking at the moment, and gray means we don’t have enough data. Use the time slider to check what a block looks like at a future time.
How accurate is the parking data?
It’s built from NYC Open Data, NYC DOT feeds, and parsed street-sign text. Signs we’re less sure about are flagged “verify on-site.” Always read the physical signs before you park — SpotTrove is a guide, not a guarantee.
How do I get directions to a spot?
Tap a block or a garage on the map, then tap Directions. On iPhone you can choose Apple Maps or Google Maps; on Android it opens Google Maps.
What’s included in Premium?
Premium adds a push alert before street cleaning at the spot you’ve parked in, a timed alert at the minute you choose (a real ringing alarm on iPhones running iOS 26 or later), a map that refreshes itself as rules change, and unlimited saved spots. The core map is free.
How do I manage or cancel my subscription?
On iPhone, subscriptions are billed by Apple: open Settings → tap your name → Subscriptions → SpotTrove. On Android, they are billed by Google Play: open the Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → SpotTrove. Canceling stops future renewals; you keep Premium until the end of the paid period.
How do I request a refund?
Apple and Google handle billing and refunds, so we can’t issue them ourselves. On iPhone, request one at reportaproblem.apple.com. On Android, see Google Play’s refund page.
How do I delete my account and data?
In the app, tap the profile button in the top-right corner of the map, then Delete account at the bottom of Profile. Deletion is immediate. If you can’t use the app, email hello@spottrove.com and we’ll erase your account and associated data within 30 days. See Delete your account for exactly what is deleted, and our Privacy Policy for details on what we store.
How do I turn location or notifications on or off?
On iPhone, open Settings → SpotTrove and toggle Location or Notifications. On Android, open Settings → Apps → SpotTrove → Permissions (location) or Notifications. The map still works with location off — you just lose the “recenter on me” button.
Report a wrong sign
If a parking rule in the app looks wrong, tap the block, then tap Report a sign change in the detail sheet — or just email us the cross streets and what you saw. Reports help keep the map accurate for everyone.
Legal
Read our Privacy Policy and Terms of Service.